With all the hype about customer service and quality initiatives, everyone has become leery. Especially your potential customers. No one likes to be kept in the dark, or worse, lied to. The formula for customer service is simple enough. Keep your promises and keep the lines of communication open with your clients.
Use the 2 hour rule to help your company stand out from the crowd. Promise to return all calls and emails within two hours. Then do it! Clients of XtraMark value this service and responsiveness because few companies put communications with their clients as a first priority. Find out how XtraMark can help you improve customer relations and responsiveness today so you can keep your promises and grow your business.