2-hour rule

With all the hype about customer service and quality initiatives, everyone has become leery. Especially your potential customers. No one likes to be kept in the dark, or worse, lied to. The formula for customer service is simple enough. Keep your promises and keep the lines of communication open with your clients.

Use the 2 hour rule to help your company stand out from the crowd. Promise to return all calls and emails within two hours. Then do it! Clients of XtraMark value this service and responsiveness because few companies put communications with their clients as a first priority. Find out how XtraMark can help you improve customer relations and responsiveness today so you can keep your promises and grow your business.

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About the XtraMark Name

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Every company needs a unique name. And XtraMark is no different. The name XtraMark means we do marketing and “xtra stuff” to help keep your organization successful.

And yes. We misspelled “Xtra” on purpose. Here’s why:

We actually started out with a different name. And it turns out there was a conflict with another company. And we learned the hard way – It pays to do due diligence to capture a unique and compelling name.

The XtraMark tagline is designed to get people asking “what is xtra stuff?”  This generates interest and begins a conversation. Just like a good brand should.

When XtraMark creates your brand, we guarantee you’ll have a unique name, an eye-catching logo,  and a company brand both you and your customers will get excited about.